Ordering, Payment & Delivery

Delivery

We dispatch Monday to Wednesday.

The cutoff for dispatch in the current week is 11am Wednesday.

The delivery service used is Royal Mail Tracked 48. Some larger parcels are sent using UPS Standard.

Packaging

Your plants will be securely packed in cardboard boxes, with ample cushioning inside to ensure they arrive safely.

Each box will have an instruction for the courier to leave in a safe place if you are out.

Ordering

After placing an order you will receive email confirmation. A further notification will be sent when your order has been dispatched along with tracking information.

The Shop app is not necessary to complete a purchase, but if you have this installed on your tablet and/or smart phone, you will also receive notifications in the app and direct to your mobile device (if push notifications are enabled for the Shop app).

Payment

Payment can be made via Shop, Apple Pay, Google Pay or by manually entering card details at checkout.